Frequently Asked Questions
Everything you need to know about your medical equipment orders.
How much does shipping cost and how long will it take?
We offer standard and expedited shipping options. Standard shipping typically takes 3-7 business days depending on your location, with costs calculated at checkout based on weight.
What is your return policy for medical equipment?
Due to the hygienic nature of our products, we accept returns on unopened and unused items within 30 days of purchase. Please contact our support team to initiate an RMA.
Do you accept insurance or Medicare payments?
Currently, DMEsuperstore operates as a direct-to-consumer retailer and does not bill insurance companies directly. We can provide an itemized receipt for you to submit for reimbursement.
How can I track the status of my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.
Are your products covered by a manufacturer warranty?
Yes, most of our durable medical equipment comes with a standard manufacturer warranty. Specific warranty details can be found on individual product pages or documentation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and secure digital wallets like Apple Pay and Google Pay.